starwingPrivacy Policy
This page describes what we collect when you use starwing and how we keep that data protected. We take your privacy seriously and apply standard security practices to safeguard your personal information, account balance, and transaction history.
When you register for starwing, we collect your name, email, phone number, date of birth, and address. We also collect identity documents (national ID, passport, or driver's licence) and proof of address (utility bill or bank statement) as part of our Know Your Customer (KYC) verification. This information is stored securely and used only for account verification, fraud prevention, and regulatory compliance.
We also collect information about your activity on starwing: your deposits, withdrawals, game play, and session data. This helps us maintain your account, process your transactions, and detect suspicious behaviour. We do not sell your data to third parties. We may share information with payment processors, fraud-detection services, and regulatory authorities only as required by law. Read on to understand how we handle your information.
Data Collection and Use on starwing
We collect several types of data when you use starwing. Personal information includes your name, email, phone number, date of birth, and residential address. We collect this during account registration and KYC verification. Identity and address documents are collected to verify your identity and comply with anti-money-laundering regulations. Financial information includes your deposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details) and transaction history. Account activity includes your game play records, betting history, login times, and device information.
We use this data for specific purposes. We verify your identity to prevent fraud and meet regulatory requirements. We process your deposits and withdrawals using your financial information and payment method details. We monitor account activity to detect suspicious behaviour, prevent money laundering, and protect your account from unauthorized access. We also use aggregated, non-identifying data to understand how starwing is used and to improve our service.
We do not use your data for marketing unless you have explicitly opted in. We do not sell your personal information to third parties. We do not share your data with unrelated companies or advertisers. We may disclose your information to payment processors (to process your deposits and withdrawals), fraud-detection services (to prevent unauthorized transactions), and legal authorities (if required by court order or law).
starwing data practices
- We collect personal information only during registration and KYC verification
- We use your data to verify identity, process transactions, and detect fraud
- We do not sell or share your data with unrelated third parties
- We share information with payment processors and fraud services as needed
- We disclose data to authorities only under legal obligation
Your starwing data is stored on secure servers. We encrypt sensitive information (passwords, payment details) using industry-standard encryption. We restrict access to your data to employees who need it to perform their job. We apply standard security practices but do not guarantee absolute protection — no system is completely secure. If we detect a data breach, we will notify affected users promptly.
Your Rights, Cookies, and Contact on starwing
You have rights regarding your starwing data. You can request to see what information we hold about you by contacting our support team. You can request correction of inaccurate information. You can request deletion of your data, though we may need to retain some information for regulatory or fraud-prevention purposes. You can withdraw consent to certain data uses. To exercise any of these rights, contact us via email or live chat with your account details and specify your request.
starwing uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use essential cookies (required for the site to function), functional cookies (to remember your settings), and analytics cookies (to understand how you use starwing). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may limit starwing's functionality. By using starwing, you accept our use of cookies.
We retain your starwing data as long as your account is active. After you close your account, we retain personal information for a limited period (typically one to three years) to comply with regulatory requirements, resolve disputes, and prevent fraud. We delete or anonymize data after that retention period unless we are required by law to keep it longer.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on starwing. Your continued use of starwing after changes are posted means you accept the updated policy. If you do not agree with changes, you should close your account.
If you have questions about this privacy policy, how we use your data, or your privacy rights on starwing, contact our support team. We are available via live chat during business hours, email (typically response within one business day), or the in-app help menu. You can also reach out with data subject requests (access, correction, deletion) and we will handle them according to applicable law. Our team operates across supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, and we support English-language inquiries.
We at starwing are committed to protecting your privacy and handling your data responsibly. Your trust is important to us, and we take security and data protection seriously. If you have any concerns about how we handle your information, reach out to our support team immediately.